Overview:
Ensure scoping, planning, development and running of efficient volunteer programmes for all FIFA tournaments and events including the recruitment, training and management of the required volunteers in close co-operation with the concerned Project Leads, as well as with national and international stakeholders.
Key Responsibilities:
- To define and to develop the implementation strategy and concept for the FIFA volunteer programme for all tournaments and events, providing the programme, organisation and budget.
- To manage the human and material resources necessary for the task, in conjunction with internal stakeholders as well as with external partners, for the achievement of a successful volunteers project.
- Ensure the sourcing and recruitment of the defined numbers of volunteers necessary to run successful tournaments and events following the defined levels of service per project.
- To keep the project within the defined objectives, ensuring that all involved understand and accept their responsibilities, maintaining the resources focused on the project execution, making the necessary adjustments, keeping files for the project, arbitrating and resolving conflicts and elaborating reports on the status of the project
- In conjunction with the Workforce Management department elaborate the content and running of different training modules (including e-learning) for volunteers.
- To keep an open understanding and relation with relevant departments in FIFA and where applicable with Governmental agencies within host countries in order to align potential different programmes.
- Liaise with Media Relations in the creation of a positive image amongst the general public of the Volunteer programme within the respective host countries.
- Liaise with Event Logistics regarding the volunteer uniform concept and distribution
- Create communication channels to (potential) volunteers (fe. digital news-letter, website, etc.) and create a world-wide FIFA volunteer database.
- Responsible for a successful transfer of knowledge and debriefing within the own area by following the set organizational guidelines.
Qualifications and Experience:
- A minimum experience of 8 years working with Volunteers / HR Matters
- University degree in appropriate subject (or adequate training/vocational education)
- Experience in international sports / event management
- Knowledge of even planning and event project management processes
- Experience or knowledge of local culture will be an added benefit
- Strong IT skill including MS Office (Word, Excel, Visio, PowerPoint)
- Fluency in English and other languages are an added benefit
- Team Player, willing to work to tight timelines
- Positive attitude, patience and persistence.
- Proven track record in managing complex projects, preferably international sports events.
- Minimum of 6 years managing teams within the volunteering / HR sector
- Proven management experience of complex projects
- Specialised qualifications within volunteer / people management