Overview:
Responsible for the succesful implementation of the projects, assigned by the Chief Operations Officer, at a timely and at – or above benchmark level according to the set strategy and objectives. Ensure all necessary resources to guarantee an efficient and high quality delivery of services by the Venue Operations Department to all relevant target groups.
Act as ‘centre of competence’ on any relevant strategical developments (actual or future) in the (sport) event industry for your areas towards the Operation Director and the other Divisions and act as a true role-model in representing your function internally and towards external partners.
Key Responsibilities:
- Runs the Venue Management (Operations & Country Management), Media Services & Operations, Maps & Plans, Technical Service & Overlay, Accreditation and Ceremonies Projects & manages the Venue Operations Division.
- Establish an appropriate operational structure and effective processes and polices for the division and its tasks.
- Implement an inclusive and well-functioning Venue Operations Management where stakeholder needs are collected, arbitrated and implemented in a cost-effective and adequate manner.
- Implement a sufficient test match program.
- Co-ordinate with host cities, public authorities, public transport, police, emergency services and stadia management in order to ensure the smooth running of each venue.
- Ensures high quality Match Organisation in terms of Infrastructure, Pitch and Logistics in conjunction with the Competitions Division.
- Plan, manage and implement a good quality and cost-efficient on-site support/ service & operations for Media/TV in conjunction with the relevant departments concerned.
- Co-ordinate and provision an efficient, good quality, safe and industry proven power and other technical services and overlay installations, as well as good quality and consistent Maps & Plans.
- Implement a simple, robust, transparent and user-friendly Accreditation system which focuses on simplification and ease-of-use.
- Implement a high quality and creative pre-tournament events, especially Logo Launch, Qualifying and Final Draw etc. which represents well the brand strategy, FIFA and the Host Country.
- Provide a good level of service of concessions and achieve reasonable financial result and prices for spectators.
- Provide suitable commercial display areas for our commercial partners.
- Create and implement creative, good quality ceremonies, pre-match entertainment programme at the stadium – on-pitch, giant screens, CATV and public announcement system.
- Implement the agreed integral project plan according the set milestones for all of the above projects concerned.
- Timely follow and deliver at the requested standard concepts for the respective Projects, gener
Qualifications and Experience:
- A minimum experience of 8 years within Venue Management
- University degree in appropriate subject (or adequate training/vocational education)
- Experience in international sports / event management
- Knowledge of even planning and event project management processes
- Experience or knowledge of local culture will be an added benefit
- Strong IT skill including MS Office (Word, Excel, Visio, PowerPoint)
- Fluency in English and other languages are an added benefit
- Team Player, willing to work to tight timelines
- Positive attitude, patience and persistence.
- Proven track record in managing complex projects, preferably international sports events.
- Minimum of 6 years managing teams within the Venue Management
- Proven management experience of complex projects
- Specialised qualifications within Venue Management